You will receive a confirmation email within a few minutes of making a purchase. The email will highlight the critical information about the order. If you notice any inconsistency in the order, you’re requested to get back to us immediately.
Yes, it’s possible to know the status of your order. To do that, you need to make an account on our website. Once you do that, you will see the history of your previous orders, as well as the status of your current order.
You can cancel an order. only if it hasn’t been dispatched to your address. Once it’s on the way to your location, you can’t cancel it (NO RETURNS). That’s why we recommend double-checking before ordering a product.
Usually, packages are generally delivered anytime Monday through Friday between the hours of 9:00 a.m. and 9:00 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours Monday through Friday. However, in unexpected circumstances, such as severe weather conditions, you may face a delay in your order.
You can pay through any of the following transaction systems:
Need a lot of product in bulk? We can help!
We understand that not all jobs are created equal and in certain cases, you might need us to sharpen our pencils to win your business. That’s why we are happy to provide an option to request a custom quote on some of our products. Please fill out a quote request form and we will get back to you with our revised pricing depending on the chosen product(s) and quantities.
To Submit a Quote Request Click here: GET A QUOTE
Once we receive your request, our sales team will work with the manufacturer or supplying partner to find your discounted price. In most cases, quotes are replied to within 3 business days. If you are needing it sooner, please make that note at the time of request and we will do everything possible to get it sent back to you faster.
Lastly, the completed quote will be emailed to you (please check your junk inbox if you do not receive it within a couple of days after your request). The quote will be valid for a specified time frame listed on the quote. To accept the quote, select the accept link and it will automatically load your items with the revised pricing into your shopping cart, for a quick and easy checkout.
Still, have questions? Please contact us and we will be happy to help.
Salt Lake City, Utah
Support: 1(800)631-1720 Office: 1(800)631-1720
info@torchenterprises.net
